FAQS

Velora Pure Beauty – Customer FAQs

What is Velora Pure Beauty?
Velora Pure Beauty is a skincare brand dedicated to helping you achieve radiant, healthy skin with clean, effective formulas.
What makes Velora products different?
We combine gentle yet powerful ingredients designed to hydrate, restore, and protect your skin barrier—perfect for everyday use.
Are Velora products cruelty-free?
Yes! All of our products are cruelty-free and made with skin-friendly ingredients.

What types of products do you offer?
We offer face creams, cleansers, essences, serums, and curated skincare bundles tailored for glowing, balanced skin.
Which products are best for sensitive skin?
Our Purifying Foam Cleanser and Crème Reche Face Cream are formulated to be extra gentle and nourishing for sensitive skin.
Do you offer bundled skincare sets?
Yes—we provide value bundles like the Radiance Revival Set and Luxe Renewal Ritual, designed for complete skincare routines.

How can I place an order?
Simply browse our shop, add products to your cart, and checkout securely through our store.
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
How do I track my order?
After checkout, you’ll receive a confirmation email with tracking info. You can also use our “Track Your Order” page.
What is your shipping policy?
We ship via USPS and DHL. Delivery times depend on your location—see our Shipping Policy for details.
Can I return a product if I’m not satisfied?
Yes, we have a hassle-free refund and return policy. Visit our Refund Policy page or contact us for assistance.

How can I contact Velora for help?
You can reach us at vilera443@gmail.com or through our Contact Us page.
Do you offer discounts or promotions?
Yes! Many products are on sale, and newsletter subscribers get exclusive deals.
How do I stay updated on new product launches?
Subscribe to our newsletter to be the first to know about launches, bundles, and special offers.